Dixa4.0.12

Dixa brings chat, email, phone, WhatsApp, and social conversations into one workspace, preserving their full history so agents can respond without asking customers to repeat themselves. It combines conversations with orders, previous interactions, loyalty status, and AI-suggested replies on a single screen, giving ecommerce teams the context needed to resolve issues. Routing rules direct each conversation by skill, language, or priority, while visual, no-code automations reduce manual triage.

Mim, Dixa’s AI agent, handles routine questions on live chat, email, and WhatsApp, including refunds, tracking, and order changes, then passes complex cases to human staff with the relevant context intact. It can use an existing knowledge base and handle requests during peak periods, overnight, or at weekends; Shopify users can also have Mim work directly with Shopify orders. Co-Pilot assists inside each conversation by suggesting replies, improving drafts, translating messages, and surfacing relevant knowledge articles.

Teams can score every conversation automatically against their own criteria to identify trends, coaching opportunities, and performance differences across channels and teams without manually reviewing each exchange. The platform suits ecommerce brands and customer-service operations managing high inquiry volumes across multiple channels, while the shared history can help new agents understand cases more quickly.

Dixa runs on MacOS in version 4.0.12 for both Intel and Apple Silicon hardware and is offered as freeware in the Communication category. Its distinction is the combination of omnichannel history, ecommerce context, routing, automation, conversation quality analysis, and AI handling in one customer-service workspace.