QualityManagement

QualityManagement is Windows software for quality-management workflows that involve recording agents’ desktop activity. It is intended for organizations and administrators using Screen Recording services for Quality Management. The product brings desktop screen capture into the review of agent telephone conversations.

When the Screen Client software is installed on an agent’s machine, an administrator can elect to record that agent’s desktop activity. The recording can be made alongside the related telephone conversation. This setup allows the call and the on-screen activity to be considered together after the interaction is complete.

After a call has ended, users can watch the resulting video recording in the Slide out Panel. The described workflow therefore covers recording during the call and playback afterward. Its main function is to provide a recorded view of an agent’s desktop for quality-management review.

QualityManagement is listed for the Windows platform, making it relevant to users seeking software for Windows-based environments. The license is unknown, so licensing terms should be confirmed through the official release. MirrorNest links directly to that official release instead of hosting or mirroring the software itself.