3CX20.0.1284.0

Softphone alerts you to incoming calls in real time and lets you receive and manage them from a Windows desktop. Published by 3CX Software DMCC, it belongs to the System Tools category and is designed for computer-based phone handling. The current release is version 20.0.1284.0 for x64 Windows systems.

Its desktop interface puts call controls within reach when a call arrives, so users can handle conversations without switching to a separate phone interface. A status control lets users show their current availability to others using the application. Softphone also displays entries from a CRM and phonebook, allowing contact information to be consulted while managing calls. The integrated BLF panel provides a dedicated way to place calls quickly.

The program suits office staff, support teams, and other people who handle routine calls from their computers. It is useful at a desk where incoming-call alerts, availability updates, contact lookup, and fast access to calling controls need to be available together. Rather than serving only as an alert window, Softphone combines call handling with status information, CRM and phonebook access, and BLF-based dialing in one desktop utility.